Purpose

This policy outlines York Aero’s refund and cancellation terms for aerial imaging, mapping, and data collection services. It is intended to provide clarity for clients while maintaining fairness and operational efficiency.

Deposit Policy

A 30% deposit is required to confirm all flight operations.

Once a flight is scheduled and confirmed, the deposit is non-refundable. The deposit secures the project date and covers preliminary planning, scheduling, and operational commitments.

Client Cancellations & Rescheduling

Clients may cancel or request to reschedule a confirmed project at least 48 hours prior to the scheduled flight time without additional penalty.

Cancellations made within 48 hours of the scheduled operation will result in forfeiture of the deposit.

Rescheduling requests made within 48 hours will require a new deposit to secure a future flight date.

Cancellations by York Aero

York Aero reserves the right to postpone or cancel a flight due to conditions including, but not limited to:

• Unsafe or unfavorable weather
• Airspace restrictions or temporary flight restrictions (TFRs)
• Equipment malfunction
• Safety or compliance concerns
• Any condition that could compromise flight safety or data integrity

If a cancellation is initiated by York Aero, the client will be offered either:

• A full refund of the deposit, or
• A rescheduled flight date at no additional cost

Refund Eligibility & Processing

All cancellation or reschedule requests must be submitted in writing via email to [email protected]. Requests are time-stamped upon receipt and acknowledged in writing.

Refunds apply only to service-related project fees. Deposits remain non-refundable unless York Aero initiates the cancellation and the client declines rescheduling.

Approved refunds will be processed within 7–10 business days using the original payment method.

Policy Updates

York Aero reserves the right to update this policy as business operations evolve. Any changes will be posted on the official website and will apply only to future bookings.